FAQs
- Size Information: We recommend you to always go one size up.
- Custom Sizing: If you’re between sizes, we recommend choosing the next size up for comfort.
- Measurement Tips: Measure your bust, waist, and hips to find your perfect size using our size guide.
We want you to be completely satisfied with your purchase. That's why Elaine's Boutique offers a 30-day return policy. If you're not in love with your order, simply return it within 30 days for a full refund or exchange. Shop with confidence, knowing that your satisfaction is our priority!
HOW QUICKLY CAN YOU ANSWER MY QUESTIONS?
We answer messages and emails in the order in which they are received and respond promptly. We usually respond within 24-48 hours of receiving a message or email.
CAN I CHANGE MY DELIVERY ADDRESS AFTER I HAVE PLACED MY ORDER?
Once an order has been placed, our warehouse staff can pack and ship your order within 24 hours, so it is only in some cases possible to process address change requests. If you notice an error, please email us as soon as possible with your name and order number so we can correct your package before it is shipped.
HOW LONG IS THE PROCESSING TIME?
The processing time for your order is 1-3 days, depending on current volume.
OUT OF STOCK ITEMS
If any of your items are out of stock, we will let you know by email when we expect to be able to ship the items. If the items are not expected to be back in stock within two weeks, we will automatically refund the purchase price for these items.
I HAVE RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?
We apologize that your shipment did not arrive in perfect condition! Please contact us with your name and order number for further assistance.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the home page or main menu and enter your tracking number to see where your parcel is. If you need further assistance, we are always ready to help.
WHY IS MY TRACKING NUMBER NOT WORKING?
Often tracking numbers only work for domestic orders. If your tracking number is not working, please let us know so we can make sure your items have been shipped correctly.
WHAT CAN I DO IF SOMETHING IS MISSING OR DAMAGED FROM MY ORDER?
If an item you have purchased is missing or damaged, please contact us immediately to resolve the issue.
We have a money back guarantee that is valid for 30 days before your order is delivered, so make sure you contact us within this period. To reach us, please use the 'Contact Us' tab or email us at support@elainesboutique-capetown.co.za
WHAT CONDITION MUST THE PRODUCTS BE IN TO BE RETURNED?
All products must be returned in the same condition in which they were received (in the original packaging and unused).
ARE MY PAYMENTS SAFE?
At Elaine's Boutique our number one priority is your satisfaction. We work with over 17 registered Banks to provide a safe payment gateway for all orders. Shop with peace of mind.
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What Our Customers Are Saying
★★★★My order arrived in 2 days, the trousers are beautiful and fit perfectly, hopefully they will last a long time. I have just placed another order.
Charlotte Mitchell.
Cape Town, ZA
★★★★★This is my second order with Elaine's Boutique. I was hesitant to order through Facebook at first, but the fast delivery and great quality won me over. Highly recommend!
Olivia Bennett.
Johannesburg
★★★★★I bought a beautiful shirt and the quality is really excellent. I received my order earlier than expected and it arrived in a beautiful package. Thank you, I highly recommend it.
Isla Thompson
Cape Town, ZA
★★★★★I was a bit hesitant to order online, but Elaine's Boutique's customer service put me at ease. They promptly answered all my questions, and my package arrived quicker than expected. The quality of the dress I ordered is fantastic! It's clear they care about their customers. I’ll definitely be ordering again!
Sienna Anderson
Durban, ZA
★★★★★I had concerns about sizing, but Elaine's Boutique made the process seamless. Their sizing guide was accurate, and the Esme Graceful Dress fit perfectly. Shipping was fast, and the quality exceeded my expectations. I'm glad I took the leap to try them out—I'll be shopping here regularly!
Zara Williams
Cape Town, ZA
Excellent
20,921 reviews
A bittersweet goodbye
For years, I’ve carefully curated fashion pieces that empower women—timeless, stylish, and designed with love. But now, it’s time for a new chapter.
This is your last chance to shop your favorite pieces at exclusive discounts. Once they’re gone, they’re gone for good. Don’t miss out on the opportunity to own a part of Elaine’s style before it disappears forever.
With love,
Elaine
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Over 20000 Satisfied Customers
Not completely happy with your purchase? No worries! Enjoy a hassle-free 30-day return policy.